Refund and Returns Policy

Refunds and Exchange Process

The Box Printers offers personalized products and services according to customers’ needs. Clients must notify the company within 3 business days if the products are defective or fail to meet their requirements. 

Company-Specific Issues

• If the issue is from the company’s end, then TBP will take immediate action and reprint the entire order. 
• The company’s decision on defect and responsibility will be considered final.
• Customers are requested to return the entire order to the company within 7 working days and cover the shipping costs.
• Customers must send proof of defects and errors, such as digital photos, to assist with the reprinting procedure.

Customer Feedback Defects

• In case the defect or error is found from the customer’s end and they request a refund, the entire order must be returned. 
• The refund will exclude shipping, setup, printing, and billing costs.

Cancel My Order

• The printing job is quickly transferred to the press department without delay after the proof is approved. 
• Upon proof approval, customers are given a 4-hour timeframe to cancel their order.
• If the order is canceled after processing has begun, a 5% cancellation fee will be charged to the customer.
• Customers have a 12 to 24 hours time duration to cancel their order.
• Once the order has entered the press, there will be no refunds. However, free storage is available, and the order can be shipped whenever needed. 

Note: For inquiries regarding refunds, cancellations, or shipping policies, feel free to use online chat support to contact the company, call (844) 699-3730, or email sales@theboxprinters.com for further assistance.